Carers and visitors of people being cared for at The Ipswich Hospital NHS Trust are now welcome from 11am until 8pm as new extended visiting hours are introduced.
Lisa Nobes, Director of Nursing and Quality explained more about the decision to increase visiting hours, “We have listened to what visitors, patients and colleagues have told us and decided to extend visiting hours at Ipswich Hospital. We have also been inspired by John’s Campaign, which seeks to ensure carers of patients with a dementia are able to stay with them as needed. We welcome visitors to patients and recognise their invaluable role in supporting the recovery of patients”.
General visiting has been extended and will now be from 11.00am until 8.00pm, this will help people to choose a time to visit that more easily suits them and the patient.
Open Visiting outside of general visiting hours is available for Family Carers ie; someone of any age who spends time looking after a relative, child, partner or friend who is frail, ill or who has a physical disability, learning disability or mental health problem, including dementia.
The parents or significant adults of children, partners of new mums as well as those with informal caring responsibilities for someone will also be able to benefit from open visiting.
A new Visitors’ Charter which provides details of visiting hours and some key information about hospital wards to help visits go smoothly has also been produced in partnership with patient and carer groups at the hospital.
The charter outlines what the hospital asks of visitors and what it will do to support and enhance the patient and visitor/carer experience – including:
Keeping visitors and patients safe – hand hygiene advice and what to do if you want to visit but have been unwell
Keeping people informed – we ask for a nominated contact person and aim to keep family carers / next of kin involved and informed
“We also ask that visitors and carers work with us to make sure we can provide the best personalised care for the patient. Family carers are welcome to stay and help at mealtimes, with personal care and over-night if necessary – this should be discussed and agreed with staff so everyone knows who to expect on the ward”, Ms Nobes continued.
Specific support for family carers is also available. Family carers need to look after themselves – getting rest and respite is important. The hospital provides, in partnership a Carers’ Cabin, Suffolk Family Carers support workers, carers’ badge / passport and the Chaplaincy.