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College students experience front of house service at hotels

Year 13 students from Suffolk One College travelled to Aldeburgh to apply their reception and front of house service college-based studies to on-site hotel experience. Working with the TA Hotel Collection, they visited both the Brudenell and White Lion hotels on the Suffolk coast.

The five students, who are working towards an Extended Diploma in Hotel Management, were accompanied by their teacher Anne Brandt. On arrival they were greeted by the hotels’ General Manager, Peter Osborne and taken on a guided tour. During the day they worked with the reception and revenue teams to experience the process of welcoming guests and other front of house duties at first hand.

Commenting on the day Anne Brandt said; “As a successful sixth form centre, it’s imperative for us to establish excellent industry links to provide our students with a valuable learning experience; TA Hotel Collection has been a long-standing and extremely helpful partner. This visit enabled students to see reception work and experience a real customer focused environment, in order to put their studies into context. TA Hotel Collection and Suffolk One share the passion for educating the next generation of dedicated industry professionals.”

The students thoroughly enjoyed their time at both hotels and felt the experience contributed towards their understanding of the processes involved in hotel management.

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