The team at Ipswich station’s ticket office have been nominated by customers as Greater Anglia’s best station team, for helping to brighten passengers’ journeys.
The team won an Institute of Customer Service award after being nominated by passengers during National Customer Service Week held in October.
Train operator, Greater Anglia, encouraged regular travellers to nominate the station teams or individuals across the network who go the extra mile to make passengers’ journeys pleasant and stress-free or who have gone the extra mile to offer assistance or make a difference. Hundreds of customers tweeted praise for members of staff who regularly go above and beyond.
James Steward, Area Customer Service Manager, said: “I’m delighted that the team at Ipswich ticket office has been named Greater Anglia’s Best Station Team. Thanks to everyone who got in touch during customer service week to highlight the great work of people on the railway, and thanks of course to the great team at Ipswich who work hard to deliver excellent customer service every day.”
The awards were judged by the Greater Anglia Leadership Team who assessed each nominee for, amongst other criteria, the effort they make to exceed customer expectations and the level to which they know the value of excellent service to the business.
Jamie Burles, Greater Anglia’s Managing Director, said, “Delivering excellent customer service is a priority and I would like to offer my congratulations and gratitude to all the teams and individuals who were nominated for a National Customer Service Week award. I am very proud of our passenger-focused employees across the network who do their upmost to exceed our customers’ expectations every day.”
Recently the new ticket office opened at Ipswich station as part of a £2 million redevelopment which also features a transformed and modernised booking hall, the installation of new automatic ticket gates, improved retail outlets and a new coffee shop which recently opened in the waiting room on platform 3, offering more convenience for customers.
The final phase, which will see the station forecourt being rebuilt, is scheduled for completion by the end of the year.
The work is being funded by the National Stations Improvement Programme and will significantly improve the facilities and waiting environment for passengers.