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08/08/2020

Silver Lining in Challenging Times


Like many businesses, local Carpet & Flooring company Donnelly Watson has re-opened, but with appointment-led consultations after the COVID closure.

The new appointment system allows customers to book one-to-one appointments in the showroom, located on Foxhall Road, Ipswich, or have one member of staff visit their home. In such difficult times for many businesses, the Donnelly Watson team wanted to find a way to service those who have just bought new homes, or have found time for DIY and renovation projects during the lockdown – or those who just fancy a new floor or carpet – but continue to do so in a way that didn’t risk their staff or customers by breaking guidelines.

In order to manage the new process effectively, Donnelly Watson has created a new booking system which is integrated into their website, which allows customers to book specific times and dates within normal working hours to visit the showroom or organise a measure-up visit from the Donnelly Watson team. This allows the business to remain open in their normal hours, and helps customers to feel safe knowing they are not entering a crowded space and also minimises risk to staff.

Talking about seeing a silver lining in the difficulty that came from the pandemic outbreak and strict lockdown – Scott Watson sees this as a potential new way of operating long-term as a business; “The booking system idea came about from us trying to work out how we can still help people who need us, without risking our team and our customer’s welfare in the process. We’ve had to do the same as many other businesses – use the furlough scheme, pause all active jobs until it is deemed safe and we were unable to have people into the showroom for a long time, which not only harmed business but also didn’t do much for the team’s morale, who are used to going out every day and meeting all our lovely customers.”

The Donnelly Watson team hope to inspire other businesses to follow suit and introduce booking systems to allow them to re-open their doors with much lower risk. Being a local business themselves, the team wish nothing more than for other local businesses and independent retailers to continue to thrive as they once were in Suffolk.

To find out more or to book a showroom appointment with Donnelly Watson for your home or business, contact them here: https://www.donnellywatson.co.uk/ or find out more here: https://www.donnellywatson.co.uk/covid-19-how-we-are-keeping-customers-safe/

Scott visits a customer, pre COVID lockdown

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