Greater Anglia named Operator of the Year

Greater Anglia has been named Train Operator of the Year for the second year running at the Rail Business Awards.

Judges praised the operator for improving punctuality to record levels, transforming services by bringing in brand new trains, delivering station improvements and ticketing initiatives, and focusing on community relations work.

Greater Anglia also won the Accessibility and Integrated Transport Excellence Award for accessibility improvements provided by the low floor and retractable step and other on-board features of its new Stadler-built regional, intercity and Stansted Express trains.

The judges highlighted the increased travel independence brought about by the trains, the consultation work with customers and stakeholders in shaping and finalising their specification and the fact that the trains are a real “game-changer” for accessible travel.

Last year, despite the pandemic, Greater Anglia implemented a range of improvements including completing the roll-out of new, longer bi-mode trains which run on diesel and electricity to replace its old diesel trains and replacing all its old slam-door trains with brand new state-of-the-art trains on the Norwich to London Liverpool Street intercity route.

The company also ran more trains on time, with months of record-breaking punctuality of between 94% and 96% of trains running on time. The annual punctuality figure for Greater Anglia has now, in February 2021, reached a record high of 93.66%.